Shell99 is fully committed to protecting your privacy and personal data. This page transparently explains how we collect, use, store, and safeguard your information as a member of our platform.
Important Note: This Privacy Policy describes shell99's data collection and usage practices. By using our platform, you agree to the terms stated here. Please read carefully and contact us if you have any questions.
Shell99 ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy applies to all users accessing the shell99.fun website, the shell99 mobile app, and any related services we provide.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We take our responsibilities as a data controller seriously and ensure all data processing is carried out lawfully, fairly, and transparently.
This policy covers information on the types of data we collect, the purpose of collection, how we protect your data, your rights as a data owner, and how to contact us regarding privacy matters.
We collect various types of data depending on your interactions with the shell99 platform. Below is a summary of the data we may collect:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity | Full name, IC number, date of birth | KYC verification, fraud prevention |
| Relationship | Phone number, email address | Account communications, notifications |
| Financial | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, web browser | Security, usage analytics |
| Conduct | Game records, preferences, login history | Experience personalization, analytics |
We no collect sensitive data such as health information, religious beliefs, or political views unless required by law for compliance purposes.
Shell99 collects personal data through a variety of transparent and lawful methods:
All data collection methods are conducted transparently. We never purchase third-party data lists or collect data without your knowledge.
Shell99 only uses your personal data for lawful purposes that were stated at the time of collection. The following are our primary purposes:
We will not use your data for any other purpose without your prior consent, except where required by law.
Shell99 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, we may share your data in the following limited circumstances:
Every third party we share data with is bound by strict data protection agreements and must meet the same or higher security standards that we apply.
International Data Transfers: In certain cases, your data may be processed by servers located outside Malaysia. We ensure all such data transfers are carried out with adequate safeguards and in compliance with applicable legal requirements.
Your data security is shell99's top priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against unauthorised access, loss, or misuse.
Key security measures we implement:
While we take all reasonable precautions, no digital security system can be guaranteed 100% impenetrable. We therefore encourage you to take protective measures on your end, such as using a strong and unique password and never sharing your login credentials with anyone.
Shell99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable Malaysian law.
Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be personally linked to you.
Shell99 uses cookies and similar technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of our platform. We do not use third-party cookies for external advertising purposes.
Under Malaysia's Personal Data Protection Act 2010 and the data protection principles we uphold, you have the following rights regarding your personal data:
To exercise any of the above rights, contact our privacy team by email at [email protected] or via in-app live chat. We will respond to your request within 14 business days. In complex cases, this period may be extended to 30 days with advance notice to you.
Shell99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. Any material changes will be communicated to you via in-app notification or email before they take effect.
The "Updated" date at the top of this page will always reflect the latest version of this policy. We encourage you to review this page periodically. Continued use of the shell99 platform after changes are published constitutes acceptance of the amended policy terms.
In the online entertainment industry, trust is everything. As a platform serving hundreds of thousands of active members across Malaysia, shell99 understands that your trust is not something to be taken lightly. Every time you deposit funds, place a bet, or share personal information with us, you are extending a trust we take with the utmost seriousness.
That is why shell99 continuously invests in cutting-edge security and privacy infrastructure. The 256-bit SSL encryption we use is the same standard adopted by leading banking institutions in Malaysia. Our cybersecurity team monitors the platform around the clock, 24 hours a day, to detect any threats or suspicious activity before they affect you.
Beyond legal compliance, we believe that respecting user privacy is the moral responsibility of every accountable technology company. Your data belongs to you — we only use it to provide you with a better, safer, and more personalised experience.
Shell99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of collecting, processing, and storing our members' personal data is carried out in accordance with the seven data protection principles set out in the Act — namely the general principle, notice and choice principle, disclosure principle, security principle, data integrity principle, access principle, and retention principle.
Shell99 adopts a Privacy by Design approach — meaning privacy considerations are built into every stage of product and feature development, rather than added as an afterthought. Every new feature goes through an internal privacy review before it reaches you. We also limit data collection strictly to what is necessary, avoiding the excessive data harvesting practised by some other platforms.
If you suspect any data breach or misuse of your information, please contact us immediately at [email protected]. We are committed to investigating every report within 48 hours and taking appropriate action.
Six layers of data protection we implement to keep your personal information safe at all times.
All data transmitted between your device and shell99 servers is protected with 256-bit encryption — the same standard used by leading Malaysian banks to secure online transactions.
An additional security layer via 2FA ensures only you can access your shell99 account, even if your password is compromised. Enable 2FA easily through your account settings.
Your personal data may only be accessed by authorised shell99 staff who require it to fulfil their job responsibilities. All access is logged and regularly audited.
Our cybersecurity team continuously monitors the platform to detect any threats, unauthorized access attempts, or suspicious activity patterns before they can affect you.
Shell99's security and privacy practices are regularly audited by accredited independent third parties. These audits ensure we consistently meet or exceed the latest industry standards.
Shell99 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data collection and processing procedure is carried out in accordance with the seven data protection principles set out in the Act.
We respect your rights as a data owner. Find out what you can do to take control of your personal information.
You may request a complete copy of all personal data we hold about you at any time. Requests will be processed within 14 business days.
If any information we hold about you is inaccurate or outdated, you have the right to request immediate correction via your account settings or through support.
You may request deletion of your personal data, subject to legal retention obligations. Eligible requests will be processed within 30 days.
You have the right to object to the processing of your data for specific purposes such as direct marketing. Objections will be enforced immediately upon receipt.
Request your data in a structured, machine-readable format for transfer to another service provider of your choice.
You may withdraw consent for data processing at any time without affecting the validity of any processing carried out prior to withdrawal.
Answers to the most frequently asked questions about privacy and data protection at shell99.
Join over 500,000 active members who trust shell99 as their preferred online entertainment platform. Register today and enjoy Malaysia's best security, privacy, and entertainment all in one place.
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