Terms and Conditions shell99 — Malaysia Platform Rules & Policies

By accessing, registering for, or using any part of the shell99 platform — whether through the official website at shell99.fun or our mobile app — you automatically agree to be bound by these Terms and Conditions, our Privacy Policy, and all additional guidelines or policies issued from time to time.

Shell99 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. Changes take effect immediately upon publication on this page. It is your responsibility to review these Terms periodically to stay informed of the latest rules.

The shell99 platform is FOR adults aged 18 and above ONLY only. By registering an account, you confirm that you:

• At least 18 years of age at the time of registration
• Being the individual registering on your own behalf, and not on behalf of a third party
• Not listed on the self-exclusion register of any responsible gambling programme
• Having full legal capacity to enter into a binding agreement
• Not prohibited by any local law from participating in online entertainment activities

Shell99 enforces a strict identity verification (KYC) process. Any account found to not meet eligibility requirements will be terminated immediately and the account balance will be subject to review.

Each individual is only permitted to hold one (1) active account on the shell99 platform only. Registering multiple accounts by the same individual is a serious violation that may result in the freezing of all associated accounts and the cancellation of all balances.

You are solely responsible for:

• Ensuring that the registration information provided is accurate, complete, and up to date at all times
• Keeping your password and account login details confidential
• Notifying shell99 immediately if you suspect any unauthorized access to your account
• Ensuring that the account name matches the name of the bank account holder used for transactions

Shell99 will not be held liable for any losses arising from your failure to maintain the security of your account.

All financial transactions on the shell99 platform are processed through secure and trusted payment channels. Deposits can be made via FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay, with a minimum deposit of RM 10.

The following terms apply to withdrawals:

• Withdrawals are processed within 3 to 5 minutes after account verification is complete
• The first withdrawal requires full completion of the KYC verification process
• The recipient bank account name must match the registered shell99 account name
• The minimum withdrawal amount is RM 30 per transaction
• Shell99 reserves the right to request additional supporting documents for withdrawals exceeding certain limits
• Any suspected fraudulent withdrawal attempt will be temporarily frozen pending investigation

All funds deposited via bonuses or promotions are subject to the wagering requirements stated in the respective promotion terms before a withdrawal is permitted.

All bonuses and promotions offered by shell99 are subject to specific wagering requirements and validity periods. Failure to comply with these conditions may result in cancellation of the bonus and any associated wins.

General terms applicable to all shell99 promotions:

• Each promotion may only be claimed once unless otherwise stated
• Welcome bonuses are only available to new members who have not previously made a deposit
• The standard wagering requirement ranges from 20x to 35x the total bonus amount received
• Wagering using bonus funds only does not fully count toward meeting the wagering requirement
• Shell99 reserves the right to cancel any promotion suspected of being abused or exploited
• Members who use low-risk arbitrage betting strategies to fulfil wagering requirements may be disqualified

Promotions may not be combined unless explicitly stated in the relevant promotion terms. Any dispute regarding a promotion must be raised within 7 days of the promotion's end date.

Shell99 uses a random number generator (RNG) independently certified by international auditing bodies to ensure the fairness and transparency of every game. The return-to-player (RTP) value for each slot is publicly displayed on its respective game page.

The following are STRICTLY PROHIBITED on the shell99 platform:

• Using automation software, bots, or any external tools to play automatically
• Engaging in any form of fraud, match manipulation, or exploitation of system bugs
• Colluding with other players in multiplayer games to gain unfair advantages
• Making deposits using a payment method that is not registered in your own name
• Any money laundering activity conducted through a shell99 account

Violation of any of the above rules may result in immediate account suspension or termination, freezing and forfeiture of all balances including wins, and legal action where necessary.

Shell99 reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Identity verification failure or inaccurate registration information
• Violation of any term in this document
• Suspected fraudulent activity or money laundering
• Self-suspension requests submitted by members through the self-exclusion program
• Instructions from relevant authorities

Members may also voluntarily close their account by contacting our support team. Valid balances will be returned within 5 to 10 business days after the review is completed, subject to compliance with any active wagering requirements.

Shell99 provides this platform on an "as-is" basis. While we strive to ensure service availability and stability at all times, we cannot guarantee that the platform will be free from interruptions, technical errors, or unexpected downtime.

Shell99 will not be held liable for:

• Any financial losses arising from technical disruptions beyond our control
• Losses resulting from a member's negligence in maintaining account security
• Disputed game results after a game has concluded without substantial evidence
• Indirect, consequential, or incidental damages arising from use of the platform

In all circumstances, shell99's maximum liability to any member is limited to the total net deposits made by that member in the 30 days preceding the claim.

The collection, processing, and storage of your personal data is governed by shell99's Privacy Policy, which forms part of these Terms. All data is stored with 256-bit SSL encryption and will not be shared with third parties without your consent, except where required by law.

You have the right to request a copy of your personal data, request corrections to inaccurate information, and request deletion of your data subject to applicable legal obligations. Please refer to Privacy Policy us for more information.

Shell99 is fully committed to responsible gambling practices. We provide a range of self-control tools that can be activated directly through your account settings at any time:

• Daily, weekly, and monthly deposit limits
• Loss limits within a specified time period
• Daily session time limits
• Temporary self-exclusion (1 week to 6 months)
• Permanent self-exclusion (irrevocable)

If you or someone you know is experiencing a gambling problem, we encourage you to reach out to a professional helpline. Find out more on the Responsible Gaming us.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which shell99 operates. Any dispute arising from or related to the use of this platform shall be resolved through the following process:

1. Submitting a written complaint to the shell99 support team within 30 days of the date of the incident
2. Shell99 will investigate and provide a response within 14 business days
3. If a resolution cannot be reached, both parties agree to resolve the dispute through binding arbitration

Arbitration decisions are final and binding on both parties. No class action lawsuits are permitted against shell99.