Shell99 believes the best entertainment is responsible entertainment. We offer a wide range of self-control tools, guides, and support to ensure every member enjoys a healthy, balanced, and enjoyable gaming experience.
At shell99, we understand that online gaming is not just about winning or losing — it is about an entertainment experience that should be enjoyed in a healthy and controlled way. As a trusted entertainment platform in Malaysia, we take a serious and proactive approach to ensuring every member plays responsibly.
Responsible gaming is not just a slogan for us — it is part of shell99's DNA. Since the platform was founded, we have continuously invested in developing tools, systems, and policies that help our members maintain full control over their gaming habits. We believe that members who play wisely are our most satisfied and loyal members.
This page provides all the information you need about the self-control tools we offer, the warning signs of problem gambling, and the steps you can take to ensure your gaming activity remains enjoyable and never becomes a burden.
Important Reminder: Online gaming is purely for entertainment and should be treated as an entertainment expense, not as a source of income or a way to resolve financial problems. Gambling can be addictive — play within limits you can afford to lose.
Responsible gaming refers to a set of practices and attitudes that allow individuals to enjoy gambling as entertainment without letting it negatively impact their daily lives. This includes setting time and money limits, understanding the odds of winning and losing, and knowing when to stop.
Shell99 fully supports these principles by providing a transparent and fair gaming environment equipped with tools that help you stay in control. Every feature on our platform is designed with member well-being in mind — including a clear display of time spent playing, easily accessible transaction records, and flexible wagering limit options.
Shell99 strictly enforces a minimum age requirement of 18 years for all platform members. This goes beyond legal compliance — it is our moral responsibility. All new account registrations are subject to a rigorous identity verification (KYC) process, including age verification via valid government-issued identification.
If you become aware of any underage individual using this platform, we encourage you to report it to our support team immediately. We will investigate every such report seriously and take appropriate action, including freezing the account in question.
All self-control tools on shell99 are free and can be activated instantly through your account settings. There are no hidden fees or waiting periods to use these protection features.
Shell99 provides a range of self-control tools available to you at any time. All of these tools are designed to help you maintain full control over your gaming habits:
Set the maximum amount you can deposit in a day or a week. This limit takes effect immediately and can only be increased after a 24-hour waiting period.
Set a maximum time limit for each gaming session. When the limit is reached, you will receive a notification and the session will end automatically.
Activate a mandatory break of 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or place any wagers on your account.
Long-term self-exclusion options of 6 months, 1 year, or 5 years. During this period, your account will be fully blocked and cannot be reopened.
View a full summary of your gaming activity, including total time played, total amount wagered, and win/loss records for your selected period.
Manage and limit promotional notifications, bonus offers, and marketing communications that may encourage you to play more than you planned.
Recognising the early signs of problem gambling is an important first step. Review the checklist below — if you identify with three or more of these signs, we encourage you to contact our support team or seek professional help:
Helpline: If you or someone you know needs help with gambling addiction, contact Talian Kasih 15999 (24 hours, free) or the nearest Community Service Centre in Malaysia. Asking for help is a sign of strength, not weakness.
Activating self-control tools on shell99 is simple and can be done in just a few steps through our app or website:
Log in to your shell99 account using your username and password. Make sure you are using a secure personal device.
Go to the "Settings" or "Profile" section at the top of the page and select the "Responsible Gaming" or "Self-Control" menu.
Select the control tool you wish to activate — deposit limit, time limit, cool-off, or self-exclusion — and set an appropriate limit value.
Confirm your changes. Limits that lower your control level take effect immediately; increasing a limit requires a waiting period.
Use the activity tracking dashboard to regularly review your gaming history, play time, and total transaction amounts.
If you need further assistance or would like to speak with our team, our 24/7 live chat support is always ready to help.
Answer the following questions honestly to assess whether your gaming habits are at a healthy level. This is not a clinical diagnosis — it is a personal guide for self-reflection:
Have you ever played longer or spent more than you originally planned?
Have you ever felt guilty or regretted a gaming session?
Has the money you used for gaming ever affected your budget for daily necessities?
Have you ever felt the need to hide your gambling activity from loved ones?
Have you ever tried to stop or cut back on gambling but failed?
Do you play to escape stress, anxiety, or personal problems?
If you answered "Yes" to two or more of the questions above, we encourage you to contact the shell99 support team or seek professional guidance. Taking that first step is the smartest and most courageous thing you can do.
The shell99 platform is built from the ground up to support member well-being with comprehensive safety and control features.
Every account registration goes through a strict age verification process. Valid identification documents are required to ensure only individuals aged 18 and above use this platform.
Set your own deposit, wagering, and playtime limits based on your comfort and budget. Limits can be lowered immediately, while increases require a waiting period for added protection.
Shell99 provides a complete record of all your gaming activity, transactions, and time spent playing. Nothing is hidden — all data is accessible at any time through your account.
Our support team is specially trained to handle responsible gaming concerns. Reach us via live chat anytime — we are always ready to listen and help.
Robust self-exclusion options ranging from 6 months to 5 years ensure members who need an extended break receive effective and consistent protection.
Our system actively monitors gaming patterns that may indicate at-risk behaviour and will proactively reach out to affected members through notifications or support offers.
The most frequently asked questions by shell99 members about our responsible gaming programme.
Join shell99 today and enjoy a safe, fair, and responsible online gaming experience. With free self-control tools and 24/7 support, you are always in full control.
18+ only | Free self-control tools | 24/7 Support